Privacy Policy

1. Introduction

Setsugen Pty Ltd is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

By using our website at https://setsugenau.space or engaging our professional business and consulting services, you agree to the handling of your personal information as described in this policy.

2. Who We Are

Setsugen Pty Ltd is an Australian proprietary limited company providing professional business and consulting services from Melbourne VIC to clients across Australia. Questions about this policy or our privacy practices can be directed to us at any time using the contact details in section 13.

3. What Personal Information We Collect

The types of personal information we may collect include:

• Your name, job title and organisation name;
• Your email address and preferred contact details;
• Information you provide when enquiring about our services, requesting a quote, or engaging us as a client;
• Business information relevant to the consulting services we provide to you;
• Records of your communications and interactions with us.

Where reasonable and practicable, we collect personal information directly from you. In some circumstances we may collect information about you from third parties, such as a colleague who engages us on your organisation's behalf.

4. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry or a quote request through our website;
• Email us directly;
• Engage us to provide professional business and consulting services;
• Interact with us at meetings, events or through professional networks;
• Use our website in ways that generate technical data, such as cookies and analytics.

5. Purposes for Which We Use Your Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing requested quotes;
• Delivering our professional business and consulting services;
• Managing our client relationships, contracts and accounts;
• Improving our website, services and client experience;
• Complying with our legal and regulatory obligations in Australia;
• Sending service updates or marketing communications, where you have consented and where permitted by law.

We will not use or disclose your personal information for any purpose other than the primary purpose of collection, unless you consent to such use, or the use is otherwise permitted under the Australian Privacy Principles.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who assist us in operating our business, such as hosting, email, accounting or IT support providers;
• Professional advisers, including auditors, lawyers and accountants, where reasonably required;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with the Australian Privacy Principles. Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with this policy and the Privacy Act.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function fully without them.

Analytics data collected through our website is used in aggregate form to measure site performance and does not identify you personally unless you have provided your details to us separately.

8. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and managerial safeguards.

When personal information is no longer required for the purpose for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify that information in accordance with our record retention obligations.

9. Access to and Correction of Your Personal Information

You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request the correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please email us using the details in section 13. We will respond to your request within a reasonable period. In some circumstances permitted by the Privacy Act, we may decline to provide access; if so, we will provide you with our reasons and information about how you may complain.

10. Marketing Communications and Opt-Out

If you receive marketing communications from us and no longer wish to do so, you may opt out at any time by using the unsubscribe facility included in our communications, or by emailing us directly. We will action opt-out requests promptly and respect your preference going forward.

11. Complaints and Dispute Resolution

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in writing with the details of your concern. We will acknowledge your complaint promptly, investigate it fairly, and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.

13. Contact Us

For any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Setsugen Pty Ltd
Melbourne VIC, Australia
Email: ceo@setsugenau.space

You may also wish to review our Terms and Conditions or learn more about our services and company background.